Shipping policy

SHIPPING

CONCEANCE.COM DELIVERS PARCELS IN ALL EUROPE VIA DHL, FEDEX, GSL OR UPS.
ALL ORDERS ARE PROCESSED WITHIN 1-3 WORKING DAYS. HOWEVER, DURING SALE SEASONS OR DROPS, ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. CONCEANCE.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF CONCEANCE. WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PARCELS.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EUROS. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES. WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS. ONCE ORDERS ARE SENT THEY CAN NO LONGER BE CANCELLED AND CHANGE OF DELIVERY ADDRESS IS NO LONGER POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT. WE OFFER A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIPT TO INSPECT YOUR ITEM, TRY IT, AND REPORT ANY PROBLEMS YOU MIGHT ENCOUNTER TO US.
PLEASE NOTE THAT IN CASE THAT, FOR ANY REASON, CUSTOMER REFUSES THE DELIVERY OF THE PARCEL, SHIPPING COSTS AND IMPORT DUTY FEES RELATED TO THE AUTOMATIC RETURN OF THE PARCEL TO THE SENDER WILL BE CHARGED TO THE CUSTOMER. THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL AMOUNT OF THE ORDER TO BE REFUNDED.
DEPENDING ON THE SHIPPING SERVICE SELECTED, ORDERS PLACED ON CONCEANCE CAN BE DELIVERED ANY DAY OF THE WEEK. SHIPPING COSTS MAY VARY DEPENDING ON THE SERVICE SELECTED, THE SHIPPING ADDRESS AND WHERE THE PRODUCTS ARE SHIPPED FROM. EXPRESS AND STANDARD SHIPPING ARE AVAILABLE IN THE COUNTRIES AND BY THE METHODS INDICATED BELOW. ALL SHIPPING OPTIONS AVAILABLE FOR YOUR ORDER AND DESTINATION WILL BE SHOWN AT CHECKOUT.

SHIPPING INFORMATION

EUROPEAN UNION COUNTRIES

EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): ITALY, AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, CROATIA, DENMARK, ESTONIA, FRANCE, FINLAND, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN.

STANDARD SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): ITALY, AUSTRIA, BELGIUM, BULGARIA, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, LATVIA, NETHERLANDS, PORTUGAL, ROMANIA, SLOVENIA, SPAIN, SWEDEN.

OTHER COUNTRIES OUTSIDE OF THE EU

PLEASE CONTACT US DIRECTLY AT INFO@CONCEANCE.COM WITH YOUR INFORMATION AND ADDRESS AND WE WILL GET BACK TO YOU WITH A PERSONALIZED SHIPPING OFFER.

DELIVERY TIMES

WWW.CONCEANCE.COM PROCESSES ORDERS IN ITALY, PARCINES FROM MONDAY TO FRIDAY.
CONCEANCE PROCESSES ORDERS WITHIN 48 HOURS OF THE ORDER’S PLACEMENT, OR THE NEXT AVAILABLE WORKING DAY. ORDERS PLACED FROM FRIDAY TO SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WWW.CONCEANCE.COM CANNOT BE ACCOUNTABLE FOR CARRIER DELAYS OR DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES THAT ARE IRRELEVANT TO CONCEANCE'S CONTROL.
ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
DELIVERY FOR SHIPMENTS ADDRESSED TO:

ITALY: APPROXIMATELY 1-3 WORKING DAYS (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-4 WORKING DAYS).

GERMANY AND AUSTRIA: APPROXIMATELY 2-5 WORKING DAYS.

REST OF THE EUROPEAN UNION: APPROXIMATELY 3-9 WORKING DAYS.

SHIPMENT TRACKING

WHEN THE ORDER WILL BE TENDERED TO THE COURIER, CUSTOMERS RECEIVE AN EMAIL FROM THE COURIER PROVIDING THE TRACKING NUMBER (AWB) RELATED TO THE ORDER. TO MONITOR THE STATUS OF YOUR ORDER, CUSTOMERS MAY VISIT THE COURIER WEBSITE AND INSERT THE AWB NUMBER IN THE “TRACK YOUR SHIPMENT” AREA”.