WWW.CONCEANCE.COM DELIVERS PARCELS IN ALL EUROPE VIA DHL, FEDEX, GSL OR UPS.
ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER, DURING SALE SEASONS OR DROPS, ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. CONCEANCE.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF CONCEANCE.
ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EUROS. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES. WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS. ONCE ORDERS ARE SENT THEY CAN NO LONGER BE CANCELLED AND CHANGE OF DELIVERY ADDRESS IS NO LONGER POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT. WE OFFER A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIPT TO INSPECT YOUR ITEM, TRY IT, AND REPORT ANY PROBLEMS YOU MIGHT ENCOUNTER TO US.
PLEASE NOTE THAT IN CASE THAT, FOR ANY REASON, CUSTOMER REFUSES THE DELIVERY OF THE PARCEL, SHIPPING COSTS AND IMPORT DUTY FEES RELATED TO THE AUTOMATIC RETURN OF THE PARCEL TO THE SENDER WILL BE CHARGED TO THE CUSTOMER. THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL AMOUNT OF THE ORDER TO BE REFUNDED.
DEPENDING ON THE SHIPPING SERVICE SELECTED, ORDERS PLACED ON CONCEANCE CAN BE DELIVERED ANY DAY OF THE WEEK. SHIPPING COSTS MAY VARY DEPENDING ON THE SERVICE SELECTED, THE SHIPPING ADDRESS AND WHERE THE PRODUCTS ARE SHIPPED FROM. EXPRESS AND STANDARD SHIPPING ARE AVAILABLE IN THE COUNTRIES AND BY THE METHODS INDICATED BELOW. ALL SHIPPING OPTIONS AVAILABLE FOR YOUR ORDER AND DESTINATION WILL BE SHOWN AT CHECKOUT.

EUROPEAN UNION COUNTRIES

EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): ITALY, AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, CROATIA, DENMARK, ESTONIA, FRANCE, FINLAND, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN. 

STANDARD SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): ITALY, AUSTRIA, BELGIUM, BULGARIA, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, LATVIA, NETHERLANDS, PORTUGAL, ROMANIA, SLOVENIA, SPAIN, SWEDEN.

OTHER COUNTRIES OUTSIDE OF THE EU

PLEASE CONTACT US DIRECTLY AT INFO@CONCEANCE.COM WITH YOUR INFORMATION AND ADDRESS AND WE WILL GET BACK TO YOU WITH A PERSONALIZED SHIPPING OFFER.

WWW.CONCEANCE.COM PROCESSES ORDERS IN ITALY, PARCINES FROM MONDAY TO FRIDAY.
CONCEANCE PROCESSES ORDERS WITHIN 48 HOURS OF THE ORDER’S PLACEMENT, OR THE NEXT AVAILABLE WORKING DAY. ORDERS PLACED FROM FRIDAY TO SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WWW.CONCEANCE.COM CANNOT BE ACCOUNTABLE FOR CARRIER DELAYS OR DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES THAT ARE IRRELEVANT TO CONCEANCE'S CONTROL.
ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
DELIVERY FOR SHIPMENTS ADDRESSED TO:

ITALY: APPROXIMATELY 1-3 WORKING DAYS (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-4 WORKING DAYS).

GERMANY AND AUSTRIA: APPROXIMATELY 2-5 WORKING DAYS

REST OF THE EUROPEAN UNION: APPROXIMATELY 3-9 WORKING DAYS.

WHEN THE ORDER WILL BE TENDERED TO THE COURIER, CUSTOMERS RECEIVE AN EMAIL FROM THE COURIER PROVIDING THE TRACKING NUMBER (AWB) RELATED TO THE ORDER. TO MONITOR THE STATUS OF YOUR ORDER, CUSTOMERS MAY VISIT THE COURIER WEBSITE AND INSERT THE AWB NUMBER IN THE “TRACK YOUR SHIPMENT” AREA”.

WE HAVE A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. IF THE ITEM DOESN'T FIT OR YOU HAVE CHANGED YOUR MIND ABOUT IT, CUSTOMERS ARE RESPONSIBLE FOR COVERING THE COST OF RETURN SHIPMENTS AND COORDINATING IT WITH THEIR LOCAL POST OR CARRIER.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING.
TO INITIATE A RETURN, PLEASE SUBMIT A REQUEST FOR A RETURN TO CONCEANCE@GMAIL.COM. ITEMS SENT BACK TO US WITHOUT CONTACTING US FIRST WILL NOT BE ACCEPTED.
ONCE THE ITEM IS RECEIVED AND INSPECTED BY OUR TEAM, WE WILL ISSUE A REFUND TO THE ACCOUNT USED TO PAY THE ORDER.
PLEASE REFER TO OUR SIZING GUIDE, AND DON'T HESITATE TO ASK OUR STAFF FOR HELP IN MAKING YOUR DECISION.
AFTER 14 DAYS UPON RECEIPT, RETURNS FOR AESTHETIC OR FITTING CONSIDERATIONS WILL NOT BE ACCEPTED.
CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, LIKE CUSTOM PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS), AND PERSONAL CARE GOODS (SUCH AS BEAUTY PRODUCTS).

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED, OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.
IF THE ITEM PRESENTS A DEFECT THAT HAS PASSED OUR INSPECTIONS OR GOT BROKEN DURING DELIVERY, WE WILL PROVIDE YOU A SHIPPING LABEL TO RETURN IT AND COVER THE REPAIR FEES.
IF THE WRONG ITEM HAS BEEN SENT TO YOU, WE WILL PROVIDE YOU A SHIPPING LABEL TO RETURN THE ITEM AND SWIFTLY SEND YOU THE RIGHT ONE.
IF THE CAUSE OF THE DAMAGE SEEMS UNCLEAR, THE CLIENT CAN BE ASKED TO SEND IT BACK TO THE STUDIO FOR FURTHER INSPECTION OF THE DAMAGE CAUSE.
AFTER 7 DAYS, DAMAGES REPORTED TO US WILL HAVE TO BE SHIPPED BACK BY THE CUSTOMER, COVERING THE COST OF RETURN SHIPMENTS AND COORDINATING IT WITH THEIR LOCAL POST OR CARRIER.
IF THE DAMAGE APPEARS TO RESULT FROM A DEFECT OF THE PRODUCT, WE WILL PROCEED TO REPAIR AND SHIP THE PRODUCT BACK TO YOU.
IF THE DAMAGE APPEARS TO RESULT FROM MISUSE OR AN ACCIDENT, WE WILL CHARGE REPAIR FEES ACCORDING TO OUR REPAIR POLICIES.
WE ALSO OFFER A REPAIR SERVICE IF YOU HAVE ACCIDENTALLY DAMAGED YOUR ITEM. CONTACT OUR STAFF FOR FURTHER INFORMATION.